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SUMMARY:Webinar: Customer Journey Mapping
DESCRIPTION:Customer Journey Mapping\nWhen: 02 March 2022 | 10:00 AM (CET)\nWhere: Online \nThe aim of this session is to discuss the importance of having a clearly mapped customer journey early. During this webinar we will look at examples of companies using customer journey and we will also discuss some of the tools that you can use to start analysing your customer journey. We will close the session with Q&A. \nREGISTER HERE!\n \nAgenda\n\nWhat is Customer Journey Mapping (CJM)?\nWhy mapping your customer journey is important?\nHow to do it\nWhere to take CJM next?\n\nSpeaker\nSlavo TULEYA is a “Generation Y” expert on Corporate Innovation and Intrapreneurship. In the past\, he gained experience by helping launch Innovation labs such as the SKODA AUTO DigiLab and its related offices in Tel Aviv and Beijing. Slavo lived in 7 countries in the last 7 years and accumulated his experience from Real-Estate\, Utilities\, and Automotive. He is a Certified Design Sprint Master and founder of the Czechoslovak Service Design Community. Today he continues building new ventures in the field of Digital Native Vertical Brands and Service Design. Companies usually get in touch with Slavo for advice on how to set up internal innovation labs\, methodologies\, and keynotes on Intrapreneurship.
URL:https://ngi.eu/event/webinar-customer-journey-mapping/
LOCATION:Web streamed
CATEGORIES:Events
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ORGANIZER;CN="TETRA project":MAILTO:info@tetraproject.eu
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